Hi my name is BRUCE and I recently purchased some laminate flooring.I was extremely pleased with my installers who we,re great on both the initial installation as well as the repairs.I do have one problem and it,s that when I was sold the floor I was told by my salesman who is a sales manager that my labor was backed for the life of the floor which is fifteen years.I later read that it was only one year like most other companies.This was not a miscommunication as his words we,re the floor is made for our company that,s why we can back it like this.I will be paying you a good chunk of money in a couple of months and I think it,s only fair that you honer this in writing.My number is201-491-5240 or cell210-445-6835.The salesman was BEN AND THE INSTALLERS I TALKED HIGHLY OF WE,RE ROY and CHRIS.
– Bruce W., Texas
Let me start with the ending. All my dealings with Empire Today from start to finish exceeded my expectations.
My wife is in a nursing home and will now have to use a wheelchair and a walker to move around our house. This meant widening a bathroom doorway and replacing all the carpet. This ended up being a two phase project with a contractor to do the carpentry and whole house painting and Empire Today to to the flooring.
My phone call to Empire Today responded with a next day sales consultant appointment. Samila measured all the rooms and we discussed the four transition doorways to the entrance hallway and dinning room that would remain as Saltillo tile. My wife liked the Spice bamboo wood flooring and with approximately 1600 square feet of floor to be covered this was going to be a bit pricey. I had seen the TV ads and was counting on some significant discounts. Samila informed me that bamboo flooring was not part of that TV sales offering. As you can imagine I had some bad thoughts at that moment. I told Samila what my budget for the flooring was and she called her manager and to my surprise they agreed on my budget price. We scheduled an installation date, but I had to delay it two weeks because of my phase one project timing. Actually the wallpaper man was finishing on the day that Empire Today arrived.
Miguel and his team could not have done anything more for me during the whole installation process. Miguel reviewed each room with me explaining what they would be doing. I had done a good job of removing most of everything to the garage except for the larger pieces of furniture. They treated my furniture as if it was theirs. Miguel is truly an artisan. He always suggested ways that would make the floor look better. He made sure that there was the best placement of the different bamboo color pieces. Miguel took the time to do multiple trimmings of a quarter round for the bathtub in the hall bathroom. It was a perfect fit. He an his team were hear by 7:30AM and didn’t leave until 5:00PM or latter. They all worked very hard for me on this project. I had to call the installation manager to let him know what jewels he had in Miguel and his team.
The result is beautiful floors in each room and even in the closets. I have already shone off my floors to two of my neighbors. I would have no reservations talking to anyone about my dealings with Empire Today and my satisfaction with their service.
William A, Texas
I am pleased with Empire FULLY. Can’t explain how beautiful my hardwood floor looks in my family room. I am definitely recommending Empire Today to all of my friends.
PS: I will be calling back soon for more service !
Alejandro Z., Texas
Empire Today has installed carpet and tile in our home and I couldn’t be happier. The service was excellent and the installers were fabulous. I extended the tile this year and they were able to match my original choice to give my home a beautiful ‘flow’. They also did my son’s entire home. Thank You Empire Today!
Joan J., Texas
Thank you Empire for all that your folks have done for my family. I set up my appointment online and the next evening we met with Blake. He came by and showed us samples while he measured the rooms. We chose a different color for every room. I was concerned that they wouldn’t go well together and Blake set me at ease. He even came back the next day when the carpet was going in to make sure everything was going smoothly. Juan and his team did a fabulous job installing the carpet as well! They were prompt, quick, polite and cleaned up everything when they were done. I have to recommend Empire to anyone who is thinking about getting flooring, it was so easy! Thanks Empire.
Jennifer A., Texas
The experience with Empire Today was wonderful from the phone call to the finished instillation. The salesman thoroughly explained all products including pros and cons and made sure we got what we wanted at a good price. We got next day delivery of our product and our floors were prepped by a very knowledgeable and courteous crew. The following day our floors were installed and we were instructed in how to care and clean our new hardwood floors. The crew moved all the furniture out of the way and then put it back in place. We love our new floors as so many of our friends and family. I would and will buy more quality products from Empire Today. I am very pleased with their product and service.
Gina J., Texas
THIS COMPANY WAS VERY PROFESSIONAL. THE ESTIMATE WAS ACCURATE WITH NO HIDDEN COSTS. THE MEN ARRIVED ON TIME & MOVED ALL OF THE HEAVY FURNITURE TO MAKE READY FOR THE NEW CARPET & CERAMIC TILES. VERY COURTEOUS & PROFESSIONAL CREW. CLEANED UP AFTER JOB 101%. VERY PLEASED WITH FINAL RESULTS.
Davis L., Texas
This was an unforgettable first time experience with Empire Today. The sales representative was truly understandable about my flooring needs. He assured me that the job would be done to my satisfaction.
The installers came in and did such an outstanding job. They are a fantastic group of installers that take pride in their workmanship and it shows. These men didn’t take any breaks as they continue to do their job at hand. That is the sign of dedicated professionals and they represent your company’s name quite well. I am completely grateful for a job well done. My home looks awesome!!! Thanks Empire Today!!!
Celia E., Texas
I want to start off by saying thanks Empire Today for giving me the price that was suitable for me to afford. My sales person Brandon was very nice and understandable on certain products that I was not going to get at the time of purchasing my laminate floors. Empire Today was great in getting the job done and informing you if they had to cancel due to the weather in Texas or if they are running late. I would recommend Empire Today to anyone who is wanting to remodel there home. Thanks Empire Today.
Thomas L., Texas
We had three rooms done with ceramic tile and laminate. The crew was so remarkable that we called to have another room done! I don’t know when I’ve encountered a team that was so courteous and helpful! I’ll refer my friends to Empire Today any time!
Pat L., Texas