Like the commercial says, next day installation. On Monday a very nice Empire Today Sales Rep came and measured, Tuesday carpet was installed and laminate flooring as well. The installers were neat, courteous and cleaned up after the install. They did a great job. I would recommend to everyone. It’s nice not to have to wait weeks or days for something new!
Kathryn P., Illinois
We agree with the BBB – Empire earned an A+ from us! Our new carpet is beautiful and the flooring is perfect for our home decor. Steve, the salesman, was a gem. He was knowledgeable and patient, providing my husband and me with product information while I reviewed sample after sample to get the perfect color and texture. The young men who installed the flooring were craftsmen, handling the flooring and our furniture with care. Thank you, Empire. We give you a 10 out of 10!
Karen G., Illinois
Our Salesman, Michael Cook, was awesome. My husband and I have a small infant that we were trying to take into consideration when we decided what carpet to go with. Michael really tried to understand our needs based on our family and lifestyle and recommended carpet based on those factors. He was also able to accomodate our schedule. We had just moved and were really interested in next day installation. By the time we decided on what we wanted, the financing department was closed and it looked like we were going to have to wait an extra day for installation (which would not have worked because of furniture delivery). He was able to push everything through the next morning and schedule installers that day!!! Thank You Michael, We love our carpet.
Christina F., Illinois
First, I wish I would have taken before and after pics. Anyway, this is the 3rd time I have used Empire. 2 years ago I carpeted my whole house and then my mothers condo. Now it was time to replace the ugly cracked clay tile in the house I bought. I went to H*** D**** and looked at real Oak hardwood flooring. But installed it just was too much for my budget. Then I saw Empire 60% off sale. The consultant came to my house and I fell in love with the more expensive Cherry-wood flooring. He measured the area and said “I am going to give you a price that you will love” He was right, I was floored! Oops a pun LOL. The install guys came and knocked out all the tile and did a fantastic..and I mean home designer picture magazine, fantastic job! I saved $2800 compared to others on this job. If you go anywhere else…your crazy! FYI..some home improvement stores MAY show lower prices on the materials, but they ding you on every little thing from measuring to trim and you pay way more. Don’t be fooled. Empire has never disappointed me yet! Thank You!
Aaron S., Illinois
We had hardwood floors installed in three of our rooms. I must admit that the product is very attractive and the workmen that installed it were great. They installed it very quickly, yet still did a quality job. They even helped me fix one of my banister posts that had nothing to do with the floor. My wife is so happy with the job and product that she wants to have Empire lay some carpet for us in some of the other rooms as well. Our house has been transformed just by adding the hardwood floors. I would definitely recommend Empire Today to anyone requiring some new flooring.
Troy S., Illinois
I want to pass on a huge thank you for my beautiful wood floors in the kitchen and hallway. Absolutely beautiful, but most importantly, I had the most wonderful experience with the TOTAL experience (which I was totally scared from the very beginning and didn’t get from other sources when shopping). I seen the ad on TV and thought why not give it a try-nothing to loose so I called. From the minute I called with my request for free estimate to the final install of floor and clean-up of job(Special thanks to Mark Sullivan for the professionalism and help he provided to make my dream come true with the 1 yr. free financing) I was extremely happy. I can’t tell you how fantastic the installers (and I have had others to compare) were. David & Paul Hendricks were OUTSTANDING installers and I’m looking forward to having them install my bathrooms next year thru Empire. I will wait until they are available, they were that good – I honestly couldn’t believe how friendly, professional, clean and above all, the awesome job they did. These guys made the difference with their knowledge and care of individual needs and I plan to let their foreman know as soon as I can figure out how to contact him. Please forward as appropriate.
Valerie B., Illinois
We had Empire install new pre-finished hardwood floors in our restaurant a few weeks ago. The salesperson was pleasant to deal with and the install crew was the best construction crew we have ever worked with. They were helpful in problem resolution, courteous and very neat. I couldn’t find any mistakes and there wasn’t anything done that wasn’t perfect. Feedback from customers has been fantastic-and we recommend Empire whenever someone asks. Thank you!
Bryan and Kathy C., Illinois
I had laminate floors installed in a bedroom, closets and bathrooms. Because I was trying to match the laminate flooring in other rooms, the installers were very concerned that I be pleased with the laminate before they proceeded. They were very courteous and professional. They completed the job in one day and did a beautiful job. Everything was cleaned up before they left.
I will certainly contact Empire again when I am ready to install laminate in other rooms. Also, I would request the same two installers as I was very pleased with their work.
Carol C., Illinois
I HAD A TUB SURROUNDED WITH WOOD LAMINATE FLOORING INSTALLED, AND I COULD NOT BE MORE THRILLED AND SATISFIED. THE CREWS WERE PROFESSIONAL AND COURTEOUS, WHEN THEY LEFT IT WAS AS IF NO ONE WAS EVER HERE,VERY CLEAN.
THANKS EMPIRE TODAY!!
TOM B., ILLINOIS
I was very pleased with the products and the many people I dealt with from your firm. However, in your card, you mentioned a Customer Care Package. I never received any for either the carpeting or the laminate. Please check.
June G., Illinois