Month: July 2010

I would like to commend Empire Today

I would like to commend Empire Today and especially the district manager for our outstanding customer service. I had vinyl flooring installed at two different times and the colors did not match. So, this time I had wanted Empire to install new flooring for me. I had a couple of problems and they were out to my home to fix them immediately. I would highly recommend this company to anyone looking for quality flooring, great prices and outstanding customer service. I have already sold two neighbors on Empire. Thank you, you are the best!

Susan J., CO

I will strongly recommend Empire Today to my friends and neighbors

I contacted Empire today to get an estimate for new flooring. The next day they came and measured our house and the day after were here to install our floors. As promised, they finished the installation the same day and we were very pleased with everything. That weekend, our ottoman caused some damage to the floor and I notified Empire Today to see what they could do. Our sales representative said they would take care of it and they came out the next week. I am very satisfied with my new floor. It looks elegant, especially next to our furniture. It is highly apparent that Empire Today depends on word-of-mouth advertising and that they want return customers. The sales representative, installers and customer service people I have dealt with have been top notch from the start. I will strongly recommend Empire Today to my friends and neighbors.

George H., AL

Thank you Empire, for being the professionals you advertise to be

We were not planning on purchasing the day we called Empire to get an estimate on laminate for our den and dining areas. After the presentation, we were quoted a final cost and decided we were getting a deal we could not pass up. The installers arrived on schedule at 8:30 a.m. the following morning and by 4:30 p.m. we had new flooring. The old carpet was removed and the house was cleaned before they left. One of the workers even made an extra trip to pick up molding to match what we had. I was concerned how the laminate would work around the fireplace, but it looks like the floor was laid down first and our fireplace was built on top of it. They did an excellent job in all areas of the house. We are going to have to replace the flooring upstairs at a later date and will definitely use Empire. Thank you for being the professionals you advertise to be. Nowadays, it is very rare to find that to be true.

John M., TX

I give Empire Today an A+

I had laminate flooring installed over the weekend and I give Empire Today an A+. Our sales representative was very patient because I changed my mind on my selections many times. Once I made my decision, they were able to have the installers arrive the next day! Our main installer paid attention to every detail until the job was done to perfection. After living in my home for three years with ugly carpet, I feel like I am in heaven walking on my new laminate floors. Thank you to our sales representative and installers. You did a great job.

Michelle B., CA

Empire Today is fantastic!

Empire Today is fantastic! The entire experience was superb, from the initial sales call to our installation. The sales representative was professional, knowledgeable and enthusiastic about the company and their products. The prices were beyond competitive. No other company can even come close to the quality and service we received. Installation was almost immediate. We signed the contract on Saturday and had beautiful new hardwood and laminate floors by Monday afternoon. Now that is customer service. Thank you! By the way, the teak hardwood we had installed is absolutely gorgeous and I cannot stop looking at it.

Karen W., FL

I will be calling Empire and our sales representative again

I was totally amazed with the service and quality that I received. The entire experience was extremely pleasant. Out sales representative gave me a quote on our floors and was very kind, as were the installers that came out to do the job. One installer actually put a pair of shoes back in the room I was having done. I left them in there by mistake. They were not exaggerating when they said they would take everything out and put it back just as it was! I will be calling Empire and our sales representative again as soon as I am ready to finish my other rooms. What a great experience all around. Thank you!

Mahlahnee C., CA

I will recommend Empire to everyone

Our sales representative presented your product very well. We are on a limited income and their suggestions were welcomed. When we saw the product sample we knew that this was the floor for us. Our sales representative suggested that we should not only have our kitchen done but our dining room as well. Now that our hardwood is installed we are so happy with the sales representative’s suggestion. They were very understanding and helpful with our purchase. Now we have beautiful floors and we were able to stay within our budget. This is just what retired folks like us need. The installers were wonderful making sure everything fit properly and looked good, working late into the evening. I will recommend Empire to everyone. You have a great product in the hardwoods.

Sharon E., OR

Qualified Empire Today sales representatives and professional installers

I have to thank our sales representative for highly recommending the piano finish. The glow of the laminate is the first thing you see when entering my den now and the sun loves the floor! The installers were great. They were patient and double checked their stuff. They were good people and they installed a beautiful floor.

Alicia E., CA

We will most definitely go back to Empire for the remainder of our renovations

What an awesome experience! You cannot go wrong using Empire. We expected some problems with customer service not being very good today with most companies. Surprisingly we found just the opposite. From our sales representative to the installers – it was problem free. What this company promises they deliver! The price was right, the product was top of the line and the installation was flawless! The installers even cleaned up and took the trash with them! We will most definitely go back to Empire for the remainder of our renovations.

Carleen W., TX

I would definitely have Empire finish the rest of the house

I talked to my cousin last week who used Empire Today. He gave me the number of one of the sales representatives and they came out to my house to give me an estimate. The sales representative really took their time getting to know me and the project even though it was only my kitchen floor that needed tile. I was so impressed with their level of knowledge and attention to detail. When the installers arrived a few days later everything they said was true. I would definitely have Empire finish the rest of the house when we’re ready and will recommend anyone to them. My sales representative was fast, courteous, friendly and the service was painless. The installers were very professional and quick. They came in at ten in the morning and were done by five in the evening. What an amazing, great Job! Thank you!

Harout O., CA