Made Our Appointment Today And Had An Empire Today Rep The Next Day

I contacted Empire for a free in home estimate and scheduled my appointment for a Thursday evening. The Sales Consultant, Bikram, arrived shortly after 7:00 p.m. He provided samples of both the carpet and ceramic tile that I was interested in having installed. He quickly got to work and understood my needs. When it came time to provide the cost estimate I wasn’t sure what to expect, but Bikram was very easy to work with and asked me what it would take to make me happy and we came a to an agreement on the cost that fit in to my budget. To my surprise, the installation was scheduled for that very next morning for both the carpet of the entire house and the ceramic tile for both bathrooms. I really didn’t expect everyone to show up and get the work done on time, but to my surprise again, they were there the next morning by 10:00 a.m. and completed everything the same day! I was very impressed and pleased with Bikram for making all of this happen.

Tracey H., California

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