Let me start with the ending. All my dealings with Empire Today from start to finish exceeded my expectations.
My wife is in a nursing home and will now have to use a wheelchair and a walker to move around our house. This meant widening a bathroom doorway and replacing all the carpet. This ended up being a two phase project with a contractor to do the carpentry and whole house painting and Empire Today to to the flooring.
My phone call to Empire Today responded with a next day sales consultant appointment. Samila measured all the rooms and we discussed the four transition doorways to the entrance hallway and dinning room that would remain as Saltillo tile. My wife liked the Spice bamboo wood flooring and with approximately 1600 square feet of floor to be covered this was going to be a bit pricey. I had seen the TV ads and was counting on some significant discounts. Samila informed me that bamboo flooring was not part of that TV sales offering. As you can imagine I had some bad thoughts at that moment. I told Samila what my budget for the flooring was and she called her manager and to my surprise they agreed on my budget price. We scheduled an installation date, but I had to delay it two weeks because of my phase one project timing. Actually the wallpaper man was finishing on the day that Empire Today arrived.
Miguel and his team could not have done anything more for me during the whole installation process. Miguel reviewed each room with me explaining what they would be doing. I had done a good job of removing most of everything to the garage except for the larger pieces of furniture. They treated my furniture as if it was theirs. Miguel is truly an artisan. He always suggested ways that would make the floor look better. He made sure that there was the best placement of the different bamboo color pieces. Miguel took the time to do multiple trimmings of a quarter round for the bathtub in the hall bathroom. It was a perfect fit. He an his team were hear by 7:30AM and didn’t leave until 5:00PM or latter. They all worked very hard for me on this project. I had to call the installation manager to let him know what jewels he had in Miguel and his team.
The result is beautiful floors in each room and even in the closets. I have already shone off my floors to two of my neighbors. I would have no reservations talking to anyone about my dealings with Empire Today and my satisfaction with their service.
William A, Texas