I can’t say enough about the two wonderful installers we had for our wood laminate: Carlos Lliguizaca (install no. 2898) and Arturo Pomaquiza. They were professional, courteous and everything was done perfectly down to the smallest detail. They were perfectionists! From the time they started in the morning (9:30 a.m. they never stopped until the end of the day at 6:30 p.m.!) I never saw two more hardworking gentlemen. Thank you guys for making my first experience with Empire a memorable one! I will definitely recommend Empire to all my friends and will use them again in the future! My floors look perfect because of you!
Donna G., New Jersey
I just wanted to thank Dan for his excellent customer service skills. An Empire salesman sold us a stair replacement job that Empire cannot be contracted for. Once the entire situation was resolved…Empire refunded part of the total fee paid for the stair replacement and also a fee for the hardwood installation that was no longer needed. Thank you for being fair …we are repeat customers and plan to continue with your services in the future..Dan..a special thank you for your continued follow-through…
Dr. Terri H., Pennsylvania
After suffering a flood from Hurricane Irene, we opted to replace our old carpet. We called Empire Today and was talking with Derrick Dawson, our salesman, in our living room the very next morning. We chose the cushioned vinyl since we have a tendancy to have water issues in major storms. We chose the pattern that mimics hardwood floors for the living room, dining room and hallway and it looks absolutely amazing! The crew that did the floor prep and the install of the new floor were awesome! They were very courteous, did a thorough job and left the area pristine. We couldn’t be happier with our entire experience. We’re already planning to use Empire Today for some new flooring in our vacation home. Thank you all!
Michael H., Maryland
I can’t begin to tell all of the consumers reading this how wonderful the service from Empire is. The salesperson Yolanda came by and was extremely professional and was very true to her words. If was very refreshing to be able to ask her a question and get a knowledgeable answer. The installers (Walter, Ray and Washington) were very patience and quite familiar with the Traditions Brazilian Cherry Wood product. They laid the floor and explained to me what they were going to do. The Product is nothing short of spectacular. If you want Good Service, Good Product and working with Great People..Go to EMPIRE.
Monica M., Georgia
Wow! The installers were wonderful! They took great care of my furniture while moving things around. They were very careful to clean up, sweep, vacuum etc… The finished job was absolutely beautiful. The time frame from selecting the carpet and laminate to actually seeing it on my floor was so short! I would recommend Empire Today to everyone! The customer service level from the office and sales staff is wonderful.
Jayne B., South Carolina
We used Empire Today a couple of years ago when we replaced our carpet w/laminate wood flooring. It turned out great. The installers were fast and did a great job. We just had our family room installed w/the same laminate wood. Installers came two days before Christmas and they were done in a few hours. I would recommend Empire Today to family and friends.
Wendy N., Washington
Empire Today did a beautiful job, installing laminate flooring in my living room and sewing room, laminate tile in 2 baths, and carpet in our bedroom and hall. Later they are coming back to install laminate tile in my kitchen and laminate in my husband’s den. The workers did a very efficient job, cleaned up very nicely when finished, and were friendly and helpful. Moved all my furniture with care, and left a very good impression for Empire Today. I’m thinking of having them do my new tub to shower conversion as well. Thanks to all the workers, representative and phone workers. They were all extremely helpful.
Bettie J., Washington
Empire installed ceramic tile in our kitchen and laundry room. I just wanted to report that from the estimate to the installation, everything went very smoothly. The tile looks great and everyone acted with the utmost professionalism. I will definitely use Empire again and I have already referred my sister to them and she just had her installation today. Thanks Empire for making this process a pleasant one.
Eddie W., Florida
I’d like to express my gratitude for being sent such a conscientious floor installer. He came to my house and did the job quickly and professionally. He is very detail oriented and fixed any squeaks I had in my floor before putting down my laminate. Best of all, he called a few days later and asked how everything was — when I told him I wanted him to take a look at some of the moulding, he came a few days later and made several adjustments. No hassle, no fuss. He cleaned up after he was done, and made suggestions as to the care and upkeep of my floor. I was very impressed. I would go to Empire Today again for my flooring needs, especially if I have the same installer. Thanks again for employing such a fine crafts person.
Lisa L., Missouri
We struggled with whether to replace our carpet or have laminate flooring installed. We went with the laminate because we wanted to have a more updated look and because we expect upkeep to be simpler. We researched several retailers and products both in person and online. Empire offers beautiful products of higher quality than are available through other retailers unless one chooses to ‘special order’ which translates to ‘wait.’ The salesperson was knowledgeable, friendly, and did not try the ‘hard sale’ approach, which we appreciate.
Empire was ready to install our product next day but due to our schedule, we had it installed day after next. The installers were very polite, professional and careful with our furniture, and did an outstanding job. They left our home clean and tidy.
Our home looks beautiful and the product we selected makes our home brighter in the evening and our living space looks larger too.
We are very happy with our decision to go with Empire.
Nora S., Washington