We had laminate floors installed in November. We have an old house with coil radiators. We also had severe termite damage so I had my doubts as to how well the job would turn out. Our installer, Dan Oullette and his team of Mark and Bruce went far beyond our expectations. They ripped out the termite damaged hardwood boards and fit in plywood before covering with the laminate. They cut the laminate to fit around the feet of the radiators and filled in the gaps with caulking that matched the flooring so you can barely notice the cuts. It did take them 2 days to install instead of the promised one day due to the detail they needed to do but that was fine because they made sure things were done correctly. We couldn’t be happier with the results. Thanks, Dan and team.
Jan C., Connecticut
Your installers put down hand scraped wood. What a beautiful job. Much more than installers. I’d call them “craftsmen” I couldn’t find a flaw anywhere. We feel your customer rep was on top of the whole sale. He knows the product line and explained all our options. Unlike other companies, the job wasn’t over measured. The hand scraped floor finished our kitchen remodel very nicely.
Tony U., Oregon
I recently had new laminate floors and carpet installed in my home. I am very impressed with the quality of service that Empire provided. It has made a vast improvement in my home. I would use them again.
Jose G., California
We replaced our carpeting with hardwood flooring in our living room, dining room, two staircases and upstairs hallway in August, 2012. We couldn’t be happier. The product was top quality, the installation was great as well. One thing I do want to say is that we were told the install would take 2 days and it ended up taking 4 days due to NO fault of the installers. Because we chose the 2-1/4″ boards, it took longer and the job wasn’t estimated for the correct amount of time so take that into consideration when purchasing hardwood flooring from them. The biggest surprise to us was that Empire was less expensive than any other local flooring stores I would have considered—by over $500 and closer to $1,000 less and that didn’t include the tearing up of the old carpeting and haul-away, and moving the furniture around—that’s a HUGE advantage. I would recommend Empire to anyone wanting hardwood flooring—it was the best contractor experience we have had in all aspects.
Ellen G, New York
Short and sweet, our installation went by the same way this testimonial will. Our experience with Empire Was Short and Sweet. Thanks Empire, customer for life.
Kelly Y., Ohio
We had three rooms done with ceramic tile and laminate. The crew was so remarkable that we called to have another room done! I don’t know when I’ve encountered a team that was so courteous and helpful! I’ll refer my friends to Empire any time!
Pat L., Texas
If and when you need new flooring it is a great idea to check out Empire Today. We saw the commercial about 2 weeks before we made our decision and at that point we were pretty much sold on a big box store. We said what the heck, we will check Empire. Not only did they deliver and install 2 days after ordering but they did it for a cheaper price. We appreciate the great service Empire!
Derrick H., Florida
I was really on pins and needles when my Empire Rep double booked and had to cancel on me. The next day he called and gave me an even better deal on flooring because of the cancellation. I really love my new flooring and will use Empire again, just don’t double book me:-)..
Hank J., Michigan
Jim at Empire was a great help. He calmed me down when I had to cancel me appointment for install and move it to next month. The install was just as he said it would be and my house has never looked better. Out with the old laminate and in with the new hardwood floors.
Tommy G., Indiana
Empire did such a nice job putting down laminate & hardwood flooring in the lower level of my condo that I wanted to have my entire upstairs done as well. With the great offer of 60% off and no payments until 2010, I had to contact Empire Today!
Your Sales Rep arrived promptly at my door and was immediately pleasant, friendly and easy to chat with. He made the whole process easy, breezy and fun. He was prepared with all the samples I was interested in, including the Berber carpet for my stairs – the granite gray was the right choice. It makes my laminate ‘pop’! He was extremely efficient, professional and congenial that he made me feel confident in Empire, once again. I was very impressed how thorough he was and he even called after my laminate and rug was put it. That says a lot.
I feel very well cared for as a customer and your Sales Rep is an asset to your company, as it is easily apparent that he enjoys what he does. My floors could not look more amazing and I am a very satisfied and proud ‘life long’ customer. Thank you, Empire Today.
Erica G., Washington